Privacy policy

Privacy Policy for Surge Tech

Last Updated: August 8, 2026

At Surge Tech ("we," "our," or "us"), operated from Dhaka, Bangladesh, we are committed to protecting your privacy and ensuring a transparent shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit surgetechbd.com, purchase our products, or interact with our services (collectively, the "Services").

1. Personal Information We Collect

We collect personal information to provide, fulfill, and improve our Services. Depending on your interactions with us, we may collect:

  • Contact Information: Name, shipping address, billing address, phone number, and email address.

  • Financial & Payment Data: Payment method details, transaction histories, and billing confirmation (processed securely through encrypted payment gateways; we do not store full credit/debit card numbers on our servers).

  • Account Information: Username, password, security preferences, and saved settings.

  • Order & Transaction Data: Items viewed, added to cart or wishlist, past purchases, returns, exchanges, and customer service communications.

  • Device & Technical Data: IP address, browser type, device information, network connection, time zone, and cookie identifiers.

  • Usage Data: Pages viewed, interaction timestamps, navigation paths, and referring URLs.

2. How We Collect Your Information

We obtain your personal information through several sources:

  • Directly from You: When you create an account, make a purchase, register for newsletters, or contact customer care (+880 1304-110099 / admin@surgetechbd.com).

  • Automatically: Via cookies, pixel tags, and tracking technologies as you navigate our website and interact with our product pages.

  • From Third Parties & Service Providers: Through hosting platforms (Shopify), payment processors, courier/delivery partners, and analytics tools (e.g., Google Analytics).

3. How We Use Your Information

We use your personal data for legitimate business purposes, including:

  • Order Fulfillment & Account Management: Processing payments, managing shipments, handling returns/exchanges, and providing order updates.

  • Customer Support: Responding to inquiries, troubleshooting device issues, and facilitating warranty claims.

  • Marketing & Advertising: Sending promotional emails, SMS updates, and tailored advertisements based on your shopping preferences (you may opt out at any time).

  • Fraud Prevention & Security: Authenticating accounts, verifying transactions, monitoring suspicious activity, and protecting store integrity.

  • Legal & Regulatory Compliance: Complying with applicable laws, tax obligations, and valid law enforcement requests.

4. How We Share & Disclose Information

We do not sell your personal data. We disclose your information only under the following circumstances:

  • Shopify & Service Providers: We share data with Shopify and trusted vendors who perform essential operations (payment gateways, logistics/courier services, cloud storage, and analytics).

  • Marketing Partners: With advertising platforms (such as Google & Meta) to deliver relevant promotions based on your activity on our store.

  • Corporate Transactions: In the event of a business merger, acquisition, or sale of assets.

  • Legal Obligations: When required to respond to subpoenas, court orders, or legal proceedings, or to protect the safety and rights of Surge Tech and our customers.

5. Relationship with Shopify

Surge Tech is hosted on Shopify. Shopify collects and processes personal information regarding your access to and use of our store to provide and improve their platform. Information you submit may be stored on secure Shopify servers globally. To learn more about how Shopify processes data, please review the Shopify Consumer Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your cart items, analyze traffic, and offer a personalized browsing experience. You can manage cookie preferences through your web browser settings. Disabling essential cookies may affect site functionality (such as keeping items in your shopping cart).

7. Children’s Privacy

Our Services are not directed toward children under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately to request deletion.

8. Data Security & Retention

We implement robust administrative, technical, and physical security measures to protect your personal information. However, no data transmission over the Internet can be guaranteed 100% secure.

We retain your personal data only as long as necessary to fulfill order requirements, maintain your account, resolve disputes, satisfy legal obligations, or honor warranty service periods.

9. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access & Portability: Request a copy of the personal information we hold about you.

  • Correction: Request updates or corrections to inaccurate/incomplete information.

  • Deletion: Request that we erase your personal data, subject to certain legal exceptions.

  • Marketing Opt-Out: Unsubscribe from promotional emails by clicking the "unsubscribe" link at the bottom of any email, or contact us directly.

To exercise any of these rights, please contact our Customer Support team.

10. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or applicable legal standards. Any revisions will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

  • Phone: +880 1767 007003

  • Email: admin@surgetechbd.com

  • Address: Surge Tech, 22 Free School Street, Dhaka 1205, Bangladesh

  • Website: surgetechbd.com